Support
How can we help?
Contact the right team for your question. Include your workspace name, account email, and any relevant resource or invoice details so we can route the request quickly.
Product support
Get help with workspaces, cloud connections, resources, deployments, and account access.
support@gateways.comBilling support
Questions about invoices, subscriptions, refunds, payment methods, or plan changes.
billing@gateways.comLooking for documentation?
Browse guides for cloud connections, resources, deployments, billing, and troubleshooting.
What to include
- Workspace name or slug
- Account email used to sign in
- Cloud provider and region, if relevant
- Resource name, invoice number, or error message
Security note
Do not send passwords, private keys, cloud secret keys, or full payment card details by email. If a sensitive diagnostic is required, our team will provide a safer way to share it.
Need help with an active workspace?
For the fastest response, email the relevant team from the account connected to your Gateways workspace and include the details listed above.